The new Highwood Utility Bill will be radically different then the previous glued blue bills. The bill will be in a regular standard format with easy to read usage and charges. The new bills will track and graph usage over time and an addressed return envelope is included.
Any user establishing a new water account shall be required to provide a deposit to the City in the amount of one hundred dollars ($100.00). When service to the user is discontinued permanently, this deposit, less any amount still owed to the City, will be refunded, without interest. This deposit will be included on the first bill.
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The Utility Billing Information Guide is additional information on current water rates, billing schedule, payment options, penalty fees, New Service Deposit, North Shore Water Reclamation, current Lake Shore Recycling rates, and information on potential causes of a high water bill.