Water Billing, New Service, Move Outs/Ins

New Billing Format

The new Highwood Utility Bill will be radically different then the previous glued blue bills.  The bill will be in a regular standard format with easy to read usage and charges. The new bills will track and graph usage over time and an addressed return envelope is included. 

New Utility Bill (PDF)

Moving Out Form

If you are leaving your current address and closing your water account complete this form.  You must provided a move out date, email and forwarding addresses. 

Move In/Out Form (PDF)

Moving In Form

If you need a new water account complete this form.  A $100 deposit will be billed on your first utility bill. 

Move In/OutForm (PDF)

Water Service Deposit

Any user establishing a new water account shall be required to provide a deposit to the City in the amount of one hundred dollars ($100.00). When service to the user is discontinued permanently, this deposit, less any amount still owed to the City, will be refunded, without interest. This deposit will be included on the first bill.

New/Final Account

New/Final Account Form (PDF)

Direct Debit

Sign Up Now For Our Automatic Bank Payment Service! With our free Automatic Bank Payment service, you can have your City Utility bills automatically paid from any participating bank, savings and loan, or credit union account.

Direct Debit Form (PDF)

Utility Billing Information

The Utility Billing Information Guide is additional information on current water rates, billing schedule, payment options, penalty fees, New Service Deposit, North Shore Water Reclamation, current Lake Shore Recycling rates, and information on potential causes of a high water bill.

Utility Billing Information Guide