Why does the water sometimes look brown or yellow?
Occasionally your water may be discolored due to infrastructure work such as, water main installation, hydrant flushing, main breaks or system repairs. This color comes from iron and/or mineral deposits inside the pipe that become dislodged during these repairs. Although it is the policy of the water department to flush the mains after the completion of work, it is possible for discolored water to be trapped in your house service. If it is caused by work on water mains, wait until the water is back on and then run a faucet until the water becomes clear. Home plumbing may also be the cause. If discolored water appears frequently, or is usually the first water drawn from your faucet in the morning it is probably caused by the house plumbing.

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1. Why does the water sometimes look brown or yellow?
2. When will I receive my utility bill?
3. Why does my water appear cloudy or milky at times?
4. Why does my water taste and/or smell “earthy” at times?
5. What are the penalty fees and consequences?
6. What is the turn on fee?