Why does my water taste and/or smell “earthy” at times?
All water has its own unique taste and odor characteristics. Like many other water suppliers, Highwood occasionally experiences taste and odor changes. In the summer and early fall, microscopic organisms, such as algae, in the lake occasionally gives water an earthy taste and odor. This odor may be more noticeable in hot water from your home plumbing. Temperature change and excessive rainfall can also alter the taste of the water. These changes do not affect the safety of your water.

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1. Why does the water sometimes look brown or yellow?
2. When will I receive my utility bill?
3. Why does my water appear cloudy or milky at times?
4. Why does my water taste and/or smell “earthy” at times?
5. What are the penalty fees and consequences?
6. What is the turn on fee?